To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
In the event that you do find a fault with your goods, please contact us as soon as possible by phone (01422 847999) or email Commitment to Privacy: If we agree that there is a fault, we will reimburse you the total purchase price of the goods or offer you an exchange. If you find your goods to be faulty, please return them to the above address, enclosing a description of the fault on the returns form included with your parcel and the original receipt. You may also exchange goods in this way, providing we have the correct size/colour in stock. Please provide proof of purchase (the original receipt or a print-out of your receipt page), the credit/debit card used to purchase the goods, and the goods (in the original packing, unworn). You may also return goods in person to the above address. Please note that the customer will be responsible for any additional postage costs.Īll packages should be sent to the following address:
Upon receipt of the original goods (with the original receipt, in the original packaging, and unworn) we will post the new size/colour to you.Īlternatively you can contact us by phone (01422 847999) or email and let us know what size/colour you would prefer and we will hold the item for you (providing we have the size/colour you requested in stock). If you wish to exchange your goods for another size or colour, please complete the returns form included with your parcel and return the shoes to us at the address below. We recommend using a recorded delivery service to post the goods back to us, as we cannot be responsible for any loss or damage to the goods until we receive them. On receipt of the goods, we will reimburse the purchase price onto the credit/debit card/paypal account used to pay for the goods within 30 days. If you wish to cancel your order, please return the goods, in the original packaging, including all protective packaging, extra laces, accessories etc within 30 days of the delivery date, enclosing the original receipt.
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We offer a full refund on goods returned for any reason, providing they are returned within 30 days of the delivery date, along with a valid receipt. This policy applies to all online purchases made via This policy does not apply to purchases made over the counter at our rubyshoesday stores, 37 Market Street, Hebden Bridge. Some shoes and boots may have been tried on in our stores. All payment transactions take place on the secure encrypted server of our payment processor (PayPal & Sagepay) - we never have access to your card details at any time. Please note that we reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, if the item ordered is out of stock or if the item has been withdrawn from sale due to quality control reasons.Īll credit / debit card orders placed online are made on a secure, encrypted server to ensure the privacy and security of your information. We accept all the major credit / debit cards via our payment gateways (PayPal and Sagepay). EU and worldwide deliveries are currently suspended.Īll parcels are dispatched via a method which must be signed for upon receipt.If you require delivery on Saturday please contact us for the price as it depends upon your location. Next Day Delivery - all UK orders received before 4pm Monday to Thursday will be delivered the next day, orders received Friday will be delivered on Monday, orders received Saturday and Sunday will be delivered on Tuesday.
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